Call handling is a critical component of any organization's functioning. Calls are, after all, an essential means of communication for all businesses, regardless of industry. The more conversions you have over calls, the more deals you close in the end. 

This is not just a generalization that better call handling can lead to higher revenue and growth numbers; there is sufficient data to support this claim. 

Driving customer engagement and maximizing sales becomes incredibly convenient when every call is handled optimally.  

Now that you have read this, you will undoubtedly want to know how.  

Here we talk about a real success story about a real estate company that used Girik CTI to integrate Salesforce CTI and revolutionize their real estate business. 

 Let's get started. 

How Salesforce Helps Businesses in the Real Estate Sector 

Boost overall business success, sales efficacy, and customer satisfaction

 With a CRM for real estate, agents and brokers can improve overall business performance, boost customer delight, and increase sales effectiveness. Simplify workflows, maximize efficiency, and produce incredibly tailored client experiences.  

• Increase productivity by automating tasks. Boost productivity with automated processes that standardize workflows, eliminate guesswork, and improve employee experiences. 
• Improve customer engagement. Develop tailored marketing campaigns that attract prospects, foster deeper connections, and inspire enduring allegiance. 
• Bring teams together in a shared workspace. Link field teams, partners, and executive offices in a single, central location. 
• Respond fast to data that changes. Use real-time analytics to track important data, which allows teams to quickly adjust and efficiently manage risk.

Leverage powerful insights to empower agents and brokers

Provide agents and brokers with information that will improve the effectiveness of every interaction. With the help of a robust real estate CRM, you can enhance your data with generative, predictive, and customizable AI experiences.  

• Increase the success of sales. To help brokers and agents close more deals, streamline the sales process, and forge closer bonds, use real-time predictions. 
• Make recommendations in a contextualized manner. To improve the customer experience, find upsell opportunities, and resolve problems more quickly, discover pertinent information during customer service and in-person contacts. 
• Gather data with ease. Create a knowledge base that enables brokers and agents by automatically summarizing calls, meetings, and case facts. 
• Simplify the work. Leverage AI-generated contracts, emails, and call summaries that boost productivity.

Create personalised interactions at scale

With a comprehensive, unified view across agents, brokers, and internal teams, personalize every interaction. Incorporate linked data into each touchpoint to improve workflow.  

• Make client profiles that are integrated. Build unified client profiles by connecting and harmonizing data from various platforms. 
• Safely share client information. Make audiences available to reliable partners and make privacy-safe insights possible. To manage company operations, arrange and safeguard your data according to department, project, and location. 
• Include outside data sources. Provide safe access to industry and first-party data to enable more intelligent and effective AI. 
• Offer a single, cohesive experience. With more comprehensive, holistic information, you can improve the marketing, sales, service, and operational experiences throughout your company.

Create personalised interactions at scale

With a comprehensive, unified view across agents, brokers, and internal teams, personalize every interaction. Incorporate linked data into each touchpoint to improve workflow.  

• Make client profiles that are integrated. Build unified client profiles by connecting and harmonizing data from various platforms. 
• Safely share client information. Make audiences available to reliable partners and make privacy-safe insights possible. To manage company operations, arrange and safeguard your data according to department, project, and location. 
• Include outside data sources. Provide safe access to industry and first-party data to enable more intelligent and effective AI. 
• Offer a single, cohesive experience. With more comprehensive, holistic information, you can improve the marketing, sales, service, and operational experiences throughout your company.

Benefits of Using GirikCTI 

Salesforce Native Setup 

 Without requiring complex installations or customizations, Girik CTI assisted the customer with a quick and simple CTI for Salesforce connectivity within Salesforce. The sales team effectively accomplished its main objectives of centralizing customer data, optimizing operations, and promoting smooth teamwork.  

Leveraging Girik CTI 

The customer aimed to leverage CTI integration in Salesforce by utilizing Girik CTI to add sophisticated calling features, thorough call statistics, and automated lead capturing capabilities right within the Salesforce platform. Real-time insights were made possible by this integration, which also gave the sales staff better communication tools. In the end, this resulted in increased productivity and efficiency in lead handling and customer engagements.   

Automated Lead Capture and Call Logging 

This means that every call made by the sales team is automatically recorded and linked to the customer's Salesforce record. This was automated to eliminate the need for human data entry and ensure the logging of an accurate call history in Salesforce. In addition to saving representatives' time, this ensures that important data about client interactions is easily accessible for further review and analysis.  

Live Call Analytics 

Girik CTI's integration with Salesforce enables real-time call statistics that give instant insights into key call performance indicators. Sales managers may quickly discover areas for improvement and modify their sales techniques for better outcomes with the use of metrics like call length, frequency, and results. The sales department can enhance its interactions with customers and prospective purchasers by utilizing real-time big data. 

GirikCTI Benefits for Real Estate 

Girik CTI has revolutionized business operations, yielding observable benefits in several crucial areas: 

Enhanced Sales Performance 

Girik CTI has increased sales productivity and decreased response times by automating lead handling and simplifying communication, which has improved overall sales efficiency. 

Improved Customer Engagement 

Girik CTI's prompt follow-ups and personalized communication have greatly boosted client satisfaction. Stronger bonds and more sales opportunities have resulted from this.  

Increasing Revenue with Salesforce CTI 

Lead nurturing has improved as a result of enhanced sales efficiency. Girik CTI has a major influence on company outcomes, as seen by the evident revenue growth brought about by targeted marketing initiatives. 

Salesforce CTI for Real Estate Businesses 

Salesforce integration with Girik CTI has significantly improved the client's real estate sales operations. This has improved overall sales effectiveness and customer engagement by consolidating data, optimizing workflow routing, and improving collaboration. The client has the benefit of real-time call performance analytics and personalized communication to drive deal closures. Technology was positioned for even greater driving success in the real estate business. They were able to create transforming experiences and achieve exceptional sales outcomes. Are you prepared to gain the benefits of an advanced CTI for your real estate business? You can email us at support@giriksms.com or by clicking here.