How to Bridge the Gap Between Business and IT?
Last updated: December 01, 2022 Read in fullscreen view
Recommended for you
- 16 Jun 2022
Rapid Application Development (RAD): Pros and Cons 706 - 20 Jan 2021 Fail early, fail often, fail cheap, fail safe but always fail forward 561
- 06 Mar 2021 4 things you need to do before getting an accurate quote for your software development 451
- 21 Jun 2021 6 Useful Tips To Streamline Business Processes and Workflows 438
- 01 Sep 2022 Facts Chart: Why Do Software Projects Fail? 416
- 20 Jan 2022 TIGO Self-Organization Practice: Change Management Workflow 342
- 16 Apr 2021 Insightful Business Technology Consulting at TIGO 330
- 11 Nov 2021 What is an IT Self-service Portal? Why is it Important to Your Business? 320
- 07 Jul 2021 The 5 Levels of IT Help Desk Support 304
- 29 Nov 2021 Memorandum of Understanding (MOU) for Partnership Agreements 287
- 03 Apr 2021 How digital asset management streamlines your content workflow? 266
- 13 Feb 2021 Why is TIGOSOFT a software house for Enterprise Application Development? 256
- 02 Nov 2021 [Case Study] Streamlined Data Reporting using Tableau 248
- 10 Apr 2021 RFP vs POC: Why the proof of concept is replacing the request for proposal 201
- 01 May 2023 CTO Interview Questions 196
- 20 Dec 2021 What is Hybrid Mobile App Development? 195
- 03 Nov 2022 Top questions and answers you must know before ask for software outsourcing 195
- 07 Aug 2022 Things to Consider When Choosing a Technology Partner 184
- 02 Dec 2022 Success Story: Satsuki - Sales Management Software, back office app for School Subscription Management 166
- 09 Feb 2023 The Challenge of Fixed-Bid Software Projects 151
- 20 Nov 2022 Software Requirements Are A Communication Problem 150
- 07 Oct 2022 Digital Transformation: Become a Technology Powerhouse 148
- 09 Mar 2022 Consultant Implementation Pricing 136
- 08 Nov 2022 4 tips for meeting tough deadlines when outsourcing projects to software vendor 134
- 01 Mar 2023 How do you deal with disputes and conflicts that may arise during a software consulting project? 129
- 01 Jan 2024 The pros and cons of the Centralized Enterprise Automation Operating model 127
- 06 Nov 2023 How do you streamline requirement analysis and modeling? 110
- 07 Nov 2022 Why Design Thinking can save the outsourcing industry 110
- 16 Feb 2021 Choose Outsourcing for Your Non Disclosure Agreement (NDA) 109
- 03 Sep 2022 The secret of software success: Simplicity is the ultimate sophistication 107
- 06 Dec 2024 Steps For Integrating Sustainable Practices Into Business Operations 76
- 10 Jul 2025 Building AI-Driven Knowledge Graphs from Unstructured Data 46
- 17 Mar 2025 IT Consultants in Digital Transformation 39
Requirements gathering is one of the most challenging stages in software development. Beyond the (already demanding) need to understand the business, its needs, and its goals, the development team sometimes has to deal with opposing views and disagreements over the project ahead. What’s more, my experience has shown me that people often present certain resistance to radically changing what they already have.
Thus, a rift sometimes appears between the business and the IT—all because of the impossibility to agree on the project requirements. That’s the true challenge the development team has to overcome: not just understanding the business but convincing its executives that the solution the engineers are imagining is the best way to go.
Is it possible to do that? Of course! But how can a team bridge the gap between what the business wants and what they actually need? That needs a little more explanation.
The Key Role
Up until now, I’ve discussed just 2 parts of the project: the business that needs to develop a tech solution and the engineering team that will turn that solution into a reality. It’s easy to see both of those parts having trouble discussing how the project should go. The business part knows its goals and processes but doesn’t have the technical know-how. For its part, the IT team knows all about development but might lack the capacity to understand the business side of things.
That 2-part model is obviously lacking an articulation of sorts. That’s precisely what a business analyst (BA) does. This role focuses on analyzing the business and its processes through the lens of data analytics. By doing that, this expert can better define the requirements of the project, mainly because they can identify the improvement opportunities to provide data-driven recommendations on how to act on them.
Thus, the business analyst becomes a key role in bridging the gap between businesses and IT teams, as their suggestions provide a clearer path forward for the development. Naturally, this doesn’t mean that having a BA on the team is enough for the requirements-gathering stage to be successful. There are a set of considerations that business analysts have to take into account to guarantee success.
Effectively Communicating Requirements
As you can imagine, collecting the requirements and effectively conveying them to the development team takes more than just documenting them. It’s all about effective communication, which takes more than just making a list of requirements. The analysis of the BA should also include complementary documents that better show how they think the solution should be.
Thus, the BA can build a series of artifacts from what they gather from the business that will surely help the IT team in grasping the direction they should be heading. These artifacts include:
- Data models. A data model is an abstract organization of the elements present in the solution along with the relationships between them. Thus, this model shows the structure of the data and provides a glimpse into the components of the solution. For instance, a data model can include the different features, the processes they serve, and their hierarchy, among other things.
- UI mock-ups. If data models show the structure of the solution on a more abstract level, then UI mock-ups are a more down-to-earth representation of the relationship and the hierarchy of the features and elements of a solution. Basically, a UI mock-up can show buttons, menus, and navigation data that can help engineers understand how to put it all together.
- Process flows. Showing how a process should work is also among the BA’s objectives. Thus, they can use process flows to illustrate how different events are linked and describe the different steps of a particular process (such as loading new data into the solution). While these aren’t necessary for all projects, complex systems can definitely benefit from these flows.
These and any other artifacts the BA might come up with are essential to effectively communicating the requirements to the development team. In fact, the final goal of the BA is to act as the best possible liaison, something they can only achieve by using all the tools at their disposal.
Beyond the Requirements Stage
As if their work during the requirements-gathering phase weren’t enough, business analysts can also serve other purposes once the development is underway and even once the solution is live.
On one hand, the BA can provide assistance to quality assurance engineers when they are designing tests. That’s because BAs can assess whether the proposed testing aligns with what the business wants from the solution.
On the other hand, the business analyst can also become a supportive role in production. How? By examining how users are working with the solution, which allows them to pinpoint improvement opportunities that no one could have envisioned before. This can lead to countless optimizations based on the BA’s suggestions.
As you can see, a business analyst is a great asset for any development team because they bridge the gap between the business and the IT department not only in the requirements-gathering stage but also beyond that. As such, a good BA is definitely an essential part of any successful development plan and a critical link between both parts.
Explore more on these topics
Guest Blogging: The Definitive Guide
Top Trending Topics
Share This
Recently Updated News
