“Your most unhappy customers are your greatest source of learning” – Bill Gates (Founder, Microsoft)
TIGO Quality Secret
Five whys (or 5 whys) is an iterative interrogative technique used to explore the cause-and-effect relationships underlying a particular problem.
The Dunning-Kruger effect effect occurs when a person's lack of knowledge and skills in a certain area cause them to overestimate their own competence. By contrast, this effect also causes those who excel in a given area to think the task is simple for everyone, and underestimate their relative abilities as well.
The main difference between OLAs and SLAs is that they represent different commitments: The SLA underscores a commitment to the client/customer. The OLA highlights the commitment to internal groups within the organization Underpinning Contracts are agreements that are used to track performance between an external service provider and a vendor.
Hansei is a central idea in Japanese culture, meaning to acknowledge one's own mistake and to pledge improvement. This is similar to the German proverb Selbsterkenntnis ist der erste Schritt zur Besserung, where the closest translation to English would be "Insight into oneself is the first step to improvement".
Quality is an attribute that describes how well something works. It is often measured by its performance against specifications. In contrast, the grade is a measure of the relative value of different products or services.
f you're wondering, “is software development a good career?” The answer is yes, especially if you appreciate the opportunity to work from anywhere, as many software developers work remotely.
Common mistakes new managers make have a lot to do with their ability to adapt and change. People who get promoted to management are often competitive and often got promoted by focusing only on their own performance. When they get promoted to management, many people find it difficult to change.
The article below shows twenty of the most common mistakes that young or inexperienced project managers make.
Continuing education and skills training are vital tools for remaining competitive, engaging staff, and retaining top talent.
Most of us work on a team at one time or another, whether as team leader or member.
Slogans focusing on teamwork can take any team and motivate its members to achieve great things. Learning the elements of a good slogan and referring to examples may make it easier for you to create your own.
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