The KANO model shows that there is a basic level of quality that customers assume the product will have. For example, all cars have windows and tires. If asked, customers don't even mention the basic quality items, they take them for granted. However, if this quality level isn't met the customer will be dissatisfied.
TIGO Quality Secret
Genchi Genbutsu (現地現物) literally translates "real location, real thing”(meaning "the situation onsite") and it is a key principle of the Toyota Production System. The principle is sometimes referred to as "go and see." It suggests that in order to truly understand a situation one needs to observe what is happening at the site where work actually takes place: the gemba (現場). One definition is that it is "collecting facts and data at the actual site of the work or problem.
Explore the latest questions and answers in Kano Model, and find Kano Model experts. Is KANO MODEL for measuring customer satisfaction still in active use?
Remote working - Thriving under this new model of work
Choosing a project management tool starts right from the implementing phase and the size/need of the organization.
In every business, there are key areas that need improvement. However, it can be challenging to identify those specific areas and to come up with the right plan for the desired outcome.
“Your most unhappy customers are your greatest source of learning” – Bill Gates (Founder, Microsoft)
Five whys (or 5 whys) is an iterative interrogative technique used to explore the cause-and-effect relationships underlying a particular problem.
The golden rule basically states that nothing is certain. Every question has options, pros / cons, different outcomes that should be considered.
The Dunning-Kruger effect effect occurs when a person's lack of knowledge and skills in a certain area cause them to overestimate their own competence. By contrast, this effect also causes those who excel in a given area to think the task is simple for everyone, and underestimate their relative abilities as well.
The main difference between OLAs and SLAs is that they represent different commitments: The SLA underscores a commitment to the client/customer. The OLA highlights the commitment to internal groups within the organization Underpinning Contracts are agreements that are used to track performance between an external service provider and a vendor.
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