Circling Back with Your Customers
Last updated: October 09, 2022 Read in fullscreen view
Recommended for you
- 18 Oct 2020
How to use the "Knowns" and "Unknowns" technique to manage assumptions 942 - 01 Oct 2020 Fail fast, learn faster with Agile methodology 942
- 14 Oct 2021 Advantages and Disadvantages of Time and Material Contract (T&M) 761
- 19 Oct 2021 Is gold plating good or bad in project management? 725
- 08 Oct 2022 KPI - The New Leadership 550
- 19 Apr 2021 7 Most Common Time-Wasters For Software Development 519
- 11 Jan 2024 What are the Benefits and Limitations of Augmented Intelligence? 417
- 28 Dec 2021 8 types of pricing models in software development outsourcing 414
- 10 Dec 2023 Pain points of User Acceptance Testing (UAT) 402
- 23 Sep 2021 INFOGRAPHIC: Top 9 Software Outsourcing Mistakes 402
- 31 Oct 2021 Tips to Fail Fast With Outsourcing 369
- 06 Feb 2021 Why fail fast and learn fast? 354
- 13 Dec 2020 Move fast, fail fast, fail-safe 288
- 17 Feb 2022 Prioritizing Software Requirements with Kano Analysis 275
- 18 Aug 2022 What are the consequences of poor requirements with software development projects? 236
- 06 Nov 2019 How to Access Software Project Size? 229
- 10 Nov 2022 Poor Code Indicators and How to Improve Your Code? 203
- 01 Mar 2023 Bug Prioritization - What are the 5 levels of priority? 193
- 26 Dec 2023 Improving Meeting Effectiveness Through the Six Thinking Hats 188
- 05 Jan 2024 Easy ASANA tips & tricks for you and your team 173
- 12 Mar 2024 How do you create FOMO in software prospects? 115
- 14 Mar 2024 Why should you opt for software localization from a professional agency? 112
Start with the basics. “Are you happy with the installation?” Then, “Did we deliver everything that we promised when you first approved the project?“
Lastly, “Is there any benefit you recognized that we didn't talk about, something beyond the obvious utility savings that you're now seeing in the wake of the installation?"
The answer to that third question is very likely gold. They might tell you a compelling story of non-utility-cost financial or non-financial benefits that they’re now enjoying thanks to your project. If so, you could say, "I would love to share that with others who are considering working with us. Do you mind if I quote you on that?"
If you get this kind of information, you could use it for every additional sales call you make to similar prospects. Think about drawing concentric circles on a map, each one around a successful installation. From there you can find others who haven’t yet received those newfound benefits and contact them, using your previous clients’ positive experiences as your opener.
Explore more on these topics
Guest Blogging: The Definitive Guide
Top Trending Topics
Share This
Link copied!
Recently Updated News