What is Sustaining Software Engineering?
Last updated: February 22, 2024 Read in fullscreen view
Recommended for you
- 15 Feb 2024
What is a Cut-Over in Software Development? 70/1328 - 02 Nov 2023 Differences between software walkthrough, review, and inspection 55/2120
- 17 Jul 2023 What Is SSL? A Simple Explanation Even a 10-Year-Old Can Understand 46/125
- 01 Sep 2022 Facts Chart: Why Do Software Projects Fail? 32/604
- 01 Mar 2023 What is Unit Testing? Pros and cons of Unit Testing? 30/441
- 20 Mar 2022 What is a Multi-Model Database? Pros and Cons? 22/1172
- 03 Dec 2025 IT Outsourcing Solutions Explained: What, How, Why, When 22/47
- 22 Sep 2022 Why is it important to have a “single point of contact (SPoC)” on an IT project? 22/956
- 16 Apr 2021 Insightful Business Technology Consulting at TIGO 20/424
- 07 Jul 2021 The 5 Levels of IT Help Desk Support 19/461
- 30 Jan 2022 What Does a Sustaining Engineer Do? 19/627
- 03 Jul 2022 What is the difference between Project Proposal and Software Requirements Specification (SRS) in software engineering? 18/1027
- 31 Dec 2021 What is a Data Pipeline? 18/218
- 13 Nov 2021 What Is Bleeding Edge Technology? Are bleeding edge technologies cheaper? 17/548
- 10 Jul 2025 Building AI-Driven Knowledge Graphs from Unstructured Data 17/167
- 01 Feb 2024 How long does it take to develop software? 17/225
- 10 Apr 2022 What is predictive analytics? Why it matters? 17/194
- 07 Aug 2022 Things to Consider When Choosing a Technology Partner 15/285
- 25 Apr 2021 What is outstaffing? 14/274
- 08 Nov 2022 4 tips for meeting tough deadlines when outsourcing projects to software vendor 14/294
- 16 Feb 2021 Choose Outsourcing for Your Non Disclosure Agreement (NDA) 14/179
- 21 Oct 2025 Cloud-Native Development: Why It’s the Future of Enterprise IT 14/87
- 10 Apr 2021 RFP vs POC: Why the proof of concept is replacing the request for proposal 13/327
- 09 Mar 2022 Consultant Implementation Pricing 11/217
- 03 Nov 2022 Top questions and answers you must know before ask for software outsourcing 11/292
- 06 Mar 2021 4 things you need to do before getting an accurate quote for your software development 11/682
- 02 May 2022 What Is RAID in Project Management? (With Pros and Cons) 11/819
- 09 Jan 2022 How to Bridge the Gap Between Business and IT? 8/182
- 07 Oct 2022 Digital Transformation: Become a Technology Powerhouse 8/246
- 30 Oct 2022 How Much Does MVP Development Cost in 2023? 8/245
- 09 Feb 2023 The Challenge of Fixed-Bid Software Projects 7/217
- 01 Mar 2023 How do you deal with disputes and conflicts that may arise during a software consulting project? 7/166
- 01 May 2023 CTO Interview Questions 5/330
- 20 Nov 2022 Software Requirements Are A Communication Problem 5/244
- 17 Mar 2025 IT Consultants in Digital Transformation 3/86
"Sustaining" is another word for "maintenance": it's what happens after software is released, i.e. support, bug fixing, enhancements
Sustaining Software Engineering is the department responsible for implementing hot-fixes for released products, and handling customer service issues that the tech-support guys can't resolve on their own.
Sustaining Engineering involves the identification, review, assessment, and resolution of deficiencies throughout a system's life cycle. Sustaining Engineering both returns a system to its baseline configuration and capability, and identifies opportunities for performance and capability enhancement.
Many in the software world define sustaining engineering as the bug fix team. While this is a part of the duties involved the sustaining engineering group should also be looking at the overall defect trends to help identify areas needing re-factoring. The focus of the group should be to not just fix bugs as they come in but to be the conduit back into engineering to ELIMINATE needless calls from customers. That might involve "works as designed" issues as well as product areas the customers just have a hard time understanding.
Explore more on these topics
Guest Blogging: The Definitive Guide
Top Trending Topics
Share This
Link copied!
Recently Updated News