Most managers underestimate how hard it is can be for employees to make even small changes to work habits. As a consequence they often lack patience, which sometimes results in resistance and possibly conflicts. Special attention should be paid to transition management as the change for the employees who will be outsourced is much greater than for the rest of the organisation.

There are many reasons why some change management projects fail in service outsourcing. Research, case studies and our own interviews point to the following
eight reasons as the most common why change programmes fail. They are in random order:

• Lack of formal change management processes.
• Poor integration with project management.
• Poor support from middle managers.
• Low priority for change management at senior level.
• No co-operation between customer and service provider.
• Change saturation.
• Poor transition between the two companies.
• Resistance from employees.

Service outsourcing creates many changes. For the employees who will be outsourced the changes are significant but also for the rest of the organisation service outsourcing will lead to many changes. This may lead to disruptions and resistance and possibly to project failure. A solid change management programme will steer the company safely through these changes.

At TIGO, we set up workflow for change management :

So, why change management is important?

• Change management enables individuals to adopt and use important organizational changes, which ultimately drives successful outcomes.
• For business digitalization, change management helps to speed up transformations and, as a result, to make this ability a hallmark for the future.

Change management, sometimes called configuration management, has a few different meanings in the software development

Now that you know a bit about the software change management process, A software change management process makes certain that you’ve done everything you can to optimize development. Designing and utilizing a software change management process is a complex but immensely useful endeavor. And, of course, client satisfaction stands to benefit as well from a systematic and organized development team.